LeadRad

Terms of Service

Terms of Service · version 1, in force from 31 Oct 2026 · the exact text's fingerprint fa81bb37aad409ed4d51a8e4ac66b408aceab896e37387b64560e81ee0e3d8ca

Last updated: 31 October 2026

These terms are an agreement between SRMG Consulting LLP (a limited liability partnership, LLPIN ACR-2574, GSTIN 29AFSFS4534A1ZR), #26/c, IIITB-IC, IIIT Bangalore Innovation Centre, Hosur Road, Electronic City, Bengaluru 560100, Karnataka ("we", "us") and the business that signs up for LeadRad ("the customer", "you"). By ticking "I agree" at sign-up, the person signing up confirms they are at least 18 and may bind that business.

1. The service

1. LeadRad is online software for finding, contacting and following up sales leads, with AI features. We host each customer's own private LeadRad app on servers in India.

2. LeadRad is for businesses only, not for personal or household use.

3. We may improve or change LeadRad at any time. We give 30 days' notice before removing a feature you pay for.

2. Accounts

You choose who may use your account and what each person may see. You are responsible for everything done through your account and for keeping sign-in details safe. Tell us at once if you suspect misuse.

3. Trial

A new customer may get a free trial with free AI points, as we confirm by email when the account is ready. No payment details are needed. Free points have no cash value; they carry over if you subscribe and end with the trial if you do not.

4. Prices and payment

1. The subscription is charged monthly in advance, at the price on our price list when you subscribe, plus GST and any other tax the law requires. Your price stays fixed for 12 months from the day your subscription starts. After that, we give you 30 days' notice of any price increase.

2. What the subscription includes, and what extras cost, is shown on the price list.

3. Payments are taken through our payment partner or by bank transfer. By setting up AutoPay you allow us to charge the subscription each month, and any automatic top-up you switch on, until you cancel or switch it off. We notify you at least 24 hours before each automatic charge.

4. If a payment fails, we remind you. If it stays unpaid: after 7 days, sending messages and AI features pause, while you can still sign in and download your data; after 30 days, the account closes and your AI points lapse; after 60 days, your data is deleted. Paying before the account closes restores the service.

5. AI points

1. AI features are paid for with prepaid AI points, bought at the rate on our price list, plus GST. The app shows the points each task used.

2. If your balance runs out, AI features pause until you top up; your other features carry on. We may let AI tasks finish or continue for a short time, and the points used are then taken from your next top-up.

3. Points are not money, cannot be transferred and lapse when your subscription ends. They are refunded only as the Refund and Cancellation Policy says.

4. If we allow it for your account, you may use your own AI provider's key. That provider bills you under its own terms, and we are not responsible for it. If your key stops working, the app may use our AI and charge points, and tells you when it does.

6. Your data

1. Your data stays yours. You allow us to store and process it only to provide LeadRad, as set out in the Data Processing Terms, which form part of these terms.

2. We do not sell your data and do not use it to train AI models.

3. Our staff do not look at your leads or messages unless you allow it in the app, the law requires it, or we need to deal with a security incident.

7. Your responsibilities

1. You must have a lawful basis, such as consent where the law requires it, to collect, store and contact every person in your account, and must honour requests to stop or to delete.

2. You must follow the laws that apply to your messages and calls, including India's Digital Personal Data Protection Act, 2023 and the rules on unsolicited messages, and the rules of your email provider and any other service you connect. Before you record a call or meeting, you must tell the people in it and get any consent the law requires. If you or your leads are outside India, you must also follow the laws there.

3. You must not use LeadRad to send spam, deceive people, break the law, or harm LeadRad or other customers. You must not host, send or share content that the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 prohibit, including content that is unlawful, defamatory, obscene, infringes others' rights, impersonates anyone, threatens India's security or public order, or contains malicious software. We may remove or disable such content and suspend accounts as the law requires, and we remind users of these rules, and of the consequences of breaking them, at least once every 3 months, and of our rules and privacy policy once a year.

4. AI can make mistakes. You choose how far the AI acts on its own, you should check its work, and you are responsible for every message sent from your account.

8. Support and our access to your app

1. Support is available Monday to Saturday, 10 am to 7 pm India time, through the Support tab in the app, or by email or phone using the contact details on our Contact page (https://leadrad.srmgc.in/contact) and in the app.

2. The account owner may let our team into your app from the app, for a limited time. We see and do only what that access allows, as the app shows when you grant it. You can end it at any time, and every action is logged and visible to you. We act only within that access and on your instructions, and you remain responsible for the messages your app sends.

9. WhatsApp and connected services

1. Official WhatsApp numbers use Meta's WhatsApp Business Platform. Meta charges you directly under its own terms. You must follow Meta's WhatsApp Business terms and Business Messaging Policy, including opt-in and opt-out.

2. You may link a personal WhatsApp number by QR code. This is an unofficial connection: it does not use Meta's official platform, has no approval from WhatsApp and may breach WhatsApp's own terms. WARNING: WhatsApp may restrict or permanently ban the number at any time, and you could lose access to it and its chats and contacts. Before linking, you accept these risks separately in the app. You must have each recipient's permission to message them. It is a temporary arrangement until your official WhatsApp Business number is active, and we may then switch it off. We give no warranty for this connection and may also switch it off at once for platform or security reasons.

3. Mailboxes, Google and Microsoft accounts and other services you connect remain under their providers' terms. Their outages or changes are outside our control.

10. Availability

1. We aim for LeadRad to be available 99.5% of each month, not counting planned maintenance or failures of services outside our control. If we fall short, you may ask within 30 days for a service credit against future invoices: 10% of that month's subscription below 99.5%, and 25% below 99%. Service credits are your only remedy for downtime.

2. We back up your data regularly to encrypted storage in India.

3. To the extent the law allows, LeadRad is provided as it is. We do not promise that it will be uninterrupted or error-free, or that it will bring you any particular result.

11. Ownership

We own LeadRad, its software, design and brand. You get a non-exclusive, non-transferable right to use it while your trial or subscription is active. The content the AI produces for you is yours. If you send us suggestions, we may use them freely.

12. Ending the service

1. You may cancel at any time in the app or by email. The service runs to the end of the month you have paid for; then the account closes.

2. We may end the service with 30 days' notice. We may suspend or end it at once if you seriously or repeatedly breach these terms, break the law, or put LeadRad or others at risk. Unpaid fees follow clause 4.4.

3. After the account closes you have 30 days to download your data. Then we delete your LeadRad app and its data, including backups, except records the law requires or that we need for a legal claim (Privacy Policy, section 7).

13. Liability

1. To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, lost business, or lost data that a backup could have restored.

2. Our total liability for all claims is limited to the subscription fees you paid us in the 12 months before the event that caused the claim. This limit does not reduce any refund we owe you.

3. Nothing limits liability that cannot be limited by law.

4. You will compensate us for third-party claims, fines and their costs arising from your messages and calls, your data, a personal WhatsApp number you link, or your breach of clause 7 or 9, except to the extent caused by our own breach or negligence.

14. Changes to these terms

We may update these terms. For changes that matter, we tell you in the app and by email at least 30 days before they take effect, and you accept them in the app or cancel. Changes in your favour, and corrections that do not change your rights, apply at once.

15. General

Neither of us is responsible for delays caused by events beyond reasonable control. We may transfer this agreement to a successor of our business. These terms, with the policies, price list and in-app choices and acceptances they refer to, are the whole agreement between us about LeadRad.

16. Law and disputes

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction. Before going to court, we will both try to settle a dispute through good-faith talks and any mediation the law requires. Either of us may still ask a court for urgent relief.

17. Contact

SRMG Consulting LLP, #26/c, IIITB-IC, IIIT Bangalore Innovation Centre, Hosur Road, Electronic City, Bengaluru 560100, Karnataka. Our email address, phone and WhatsApp number are in the contact details on our Contact page (https://leadrad.srmgc.in/contact) and in the app.