LeadRad

Data Processing Terms

Data Processing Terms · version 1, in force from 31 Oct 2026 · the exact text's fingerprint 128e658ed64448ff5a01a6fc48487b2f041143f1b9f49a057ac93619ce4f7dd4

Part of the Terms of Service. Last updated: 31 October 2026

These terms cover the personal data the customer keeps in LeadRad, such as leads, contacts, messages, recordings, files and notes ("Customer Data").

1. Roles

For Customer Data, the customer is the Data Fiduciary: it decides why and how the data is used. SRMG Consulting LLP is its Data Processor and handles Customer Data only on the customer's behalf.

2. Instructions

We process Customer Data only to provide LeadRad and as the customer directs, through its use of the app, access it gives us, or in writing. We tell the customer if we believe an instruction breaks the law.

3. People and confidentiality

Only people who need it to run LeadRad can reach Customer Data, and they are bound to keep it confidential.

4. Security

We keep each customer's data in its own private LeadRad app with its own database and encryption key, encrypt data in transit and in backups, keep backups in India, require two-step sign-in for our own staff, log and monitor every access by us to a customer's app, keep logs for the periods the law requires, and test restoring backups regularly.

5. Our access

Without a grant, we receive only a technical health and usage summary from a customer's app, never leads, contacts or messages. We open a customer's app or read Customer Data only when the account owner allows it in the app, for a limited time and within the access given; where the law requires it; or to investigate and contain a security incident. Such access is logged and, where the law allows, shown to the customer. As host we control the servers and keys, so these limits are our promise, made visible by the log.

6. Sub-processors

1. We use the kinds of providers listed in the Privacy Policy, section 5, under written terms that protect Customer Data at least as well as these terms.

2. We give 30 days' notice before adding or replacing a provider that handles Customer Data. If the customer objects for a good reason and we cannot resolve it, the customer may cancel and get a refund of its unused paid points and of the subscription it paid for the time after the change, within 15 days of the account closing.

7. AI processing

An AI task receives only the Customer Data it needs. Our AI model providers may not use Customer Data to train their models. We test AI models on a sample of Customer Data only if the customer switches it on, with names and numbers masked, and delete the sample after the test. Data the customer sends to its own AI provider or apps is under that provider's terms.

8. Transfers outside India

Customer Data, including backups, is stored in India. Some providers may process it outside India, as the Privacy Policy, section 6, says. We will follow any restriction the Government of India places on transfers to a country.

9. Personal data breach

If we become aware of a breach affecting Customer Data, we tell the customer without undue delay, normally within 24 hours, and help it meet its own duty to inform the Data Protection Board of India and the people affected.

10. Requests from people in the data

LeadRad lets the customer find, correct, export and delete a person's data. If a person writes to us about Customer Data, we pass the request to the customer and help it respond.

11. End of service

The customer can export its data at any time, and for 30 days after the account closes. We then delete its LeadRad app and data, including backups, except records the law requires or that we need for a legal claim, and confirm the deletion in writing on request.

12. The customer's duties

The customer must give the people in its data any notice the law requires, have a lawful basis (such as consent) to collect and contact them, and avoid storing more personal data than it needs.

13. Information

We answer the customer's reasonable written questions about how we protect Customer Data, up to once a year.