LeadRad
Refund and Cancellation Policy

Refund and Cancellation Policy · version 1, in force from 31 Oct 2026 · the exact text's fingerprint f93d7e69b435a5515da3f4ca5051c4582508aae8ef130cdf29de3dc1435f70ee
Refund and Cancellation Policy

Last updated: 31 October 2026

1. Free trial

The trial is free and needs no payment details. It ends by itself at the end of the trial period we confirm by email when your account is ready. Free points have no cash value.

2. Cancelling

1. You can cancel at any time in the app, or by email using the contact details on our Contact page (https://leadrad.srmgc.in/contact) and in the app.

2. Your service continues until the end of the month you have paid for. We do not refund part of a month, except in the cases in section 3.

3. When you cancel, we stop your AutoPay, so no further subscription charges are taken. You can also cancel the mandate yourself in your bank or UPI app.

4. After the account closes you have 30 days to download your data.

3. Refunds when an account closes

AI points lapse when your subscription ends and are not refunded in cash, except in these cases:

- If we shut LeadRad down, or end your account when you have not broken our terms, we refund your unused paid points and the unused part of your subscription.

- If you cancel because you object to a new provider that handles your data (Data Processing Terms, section 6), we refund your unused paid points and the subscription you paid for the time after the change.

- If we end your account because you broke our terms, we refund your unused paid points less any loss you caused us.

Nothing is refunded when the account closes because you cancelled for any other reason or did not pay. Each refund is paid to the original payment method within 15 days of the account closing.

4. Wrong or duplicate charges

If we charged you twice or by mistake, we refund the full amount to the original payment method within 7 working days of confirming it. Your bank may take a few more days to show it.

5. Invoices and GST

For each refund we issue the GST document the law requires, usually a credit note.

6. How to ask

Email us with your invoice number, using the contact details on our Contact page (https://leadrad.srmgc.in/contact) and in the app, or use the Support tab in the app.

7. Shipping and delivery

LeadRad is delivered online; nothing is shipped. Your account is ready within 1 working day of sign-up, and you receive the sign-in link by email. AI points you buy appear once your payment is confirmed.